Return & Refund Policy
Damaged Product or Invalid Order:
We attach great importance to product quality. Every order is thoroughly inspected, tested and photographed before delivery. Be sure to check that the product matches your order before using it. 

If you notice damage or errors in your order. Please do not use the product. Send question product pictures or videos by email. If the product has been used, we will not deal with complaints even if there is an error in the order. 

Returns & Refunds
If the product you received was not due to damage or the wrong product, unfortunately we are unable to provide returns or refunds as our products are custom made for you.

Order Cancellations:
While we don‘’t accept returns and refunds, order cancellation for custom sex dolls is possible 12hours after the order is placed, but we will charge a 20% cancellation fee. If the sex doll has been made but not shipped, you still need to cancel and we will charge a 50% cancellation fee. If the doll has already shipped, the order cannot be cancelled. We don't offer 12 hour cancellations for in-stock sex dolls or sex toys.

If you want to cancel your order, please email us: with your:

Order number

Doll Modification After Order is Placed:
Please, remember to check your order precisely before completing your order. Doll manufacturing starts immediately after an order is placed. We offer modifications to 12 hours, but after the 12-hour window order modification is not possible.